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About Jeanne Bliss

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Jeanne Bliss is the founder of CustomerBLISS; a consulting and coaching company helping corporations connect their efforts to yield improved customer growth. Her best-selling books are; Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad.

    Articles

  • Reaching Out To Departed Customers For Recovery

    Features, January 25, 2013

    Every business has customers who have departed. There are a variety of reasons that prompt departure. How you react to the departure will either validate that they left for a good reason or begin the process of bringing back that customer and that customer revenue. We go through five steps to identify and regain customer trust and relationships.