Pivoting from Amazon Business, UPS Looks to Other Areas for Growth
Wednesday, July 29th, 2026
Leaders of Sandy Springs-based UPS said the company’s challenging multiyear effort to transform the business and pivot from Amazon, its largest customer, is paying off.
UPS reported a 7.6% improvement in revenue — charging more per package delivered — to bring in a total of $22.8 billion in the quarter. Its average revenue per piece increased 11.3% in the quarter.
“We now have a leaner, more automated, more agile network,” CEO Carol Tomé told investors and analysts Tuesday.
The shipping giant is both a bellwether for the broader economy and a major Georgia employer. The company saw shipping surge during the COVID-19 pandemic amid the rapid rise of e-commerce. But it has also had to weather economic uncertainty, trade disputes, loss of customers during labor negotiations with the Teamsters and the rise of Amazon as not only its top customer but also as a significant shipping competitor.
Read more at AJC.


