SGMC Health recognized Shawn Lindsey, CT Technologist at SGMC Health Berrien, as the latest recipient of the Safe Care Award for demonstrating exceptional vigilance and a strong commitment to patient safety.
While completing a diagnostic imaging exam, Lindsey carefully reviewed both the images and the corresponding report from the radiologist. During this review, he identified a discrepancy that warranted further attention. Recognizing the potential impact on patient care, he promptly communicated the concern to the radiologist and provided additional context to ensure clarity.
As a result, the radiologist updated the report to accurately reflect the findings, supporting appropriate clinical follow‑up. Lindsey’s actions demonstrate the importance of thorough review, situational awareness, and speaking up when something does not align—key behaviors that contribute to safer care for every patient.
This recognition marks the second time Lindsey has received the Safe Care Award. He was previously honored in August 2024 for similarly speaking up and asking clarifying questions to support patient safety. His continued commitment reflects a consistent dedication to safe practices and effective communication within the care team.
"Shawn’s attention to detail and proactive communication exemplify SGMC Health’s culture of safety," said Pankaj Agrawal, MD, Senior Vice President and Chief Medical Officer. "It also reflects a psychologically safe environment where team members are empowered to speak up—an important part of our High Reliability journey and our commitment to being a safe place to be cared for.”
The Safe Care Award is part of SGMC Health’s journey to become a High Reliability Organization (HRO), a designation that reflects an organization‑wide commitment to safety, quality, and continuous improvement. Recipients of the award exemplify core HRO principles such as adherence to safety protocols, proactive risk identification, and a commitment to mentoring and knowledge sharing. These individuals exemplify SGMC Health’s mission to deliver safe, high‑quality care to every patient, every time.
SGMC Health encourages all team members, patients, and community members to recognize acts of excellence in patient safety. Nominations for the Safe Care Award can be submitted at
sgmc.org/recognition.