Is Your Municipality’s IT Support Partnering or Reacting?
Thursday, November 5th, 2020
There’s a big difference between IT partnering and IT reacting. Think about it this way. Suppose you notice a problem with your car’s brakes. You take it to a repair shop and tell the repairperson you think your brakes might need replacing. They nod, tell you it definitely sounds like your brakes are bad, and give you a vague estimate of the time and cost for repair.
Why does that response seem uncomfortable to you? Because the repairperson simply listened to you describe the problem, seemed to magically know what was wrong, and did not seem curious about investigating further or offering objective insights.
Read More at Georgia Municipal Association.
