Airfarewatchdog: Delta the Top U.S. Airline

Press release from the issuing company

Tuesday, August 12th, 2014

This is the third year that the Airfarewatchdog team has put U.S. airlines head-to-head in search of the Best U.S. Airline. You can see last year’s rankings here, and the ones from 2012 here. As usual, we ranked the airlines based on their performance in five key areas—canceled flights, on-time arrivals, mishandled bags, denied boardings, and customer satisfaction—to give you 2014’s best of the best.

As you can see from our carefully laid-out charts below, there were some interesting findings this year. As far as we’re concerned, Delta is this year’s unsung hero. For the past two years, Delta has been stuck on the wrong side of the rankings, but this year, the airline moved from sixth up to the top spot! Delta ranks higher this year in canceled flights, on-time arrivals, and mishandled bags, but its most-improved area is customer service. The other legacy carriers—US Airways, American, and United—maintain their usual spots at the bottom. When it comes to the airlines involved in major mergers—Southwest with AirTran and American with US Airways—business is as usual. JetBlue continues to be a leader in customer service but is falling behind in a few other areas. Without further ado, we bring you the Best U.S. Airlines of 2014!

Top Airlines for Overall Performance*
Delta
1st Place
Virgin America 
2nd Place
Alaska
3rd Place
JetBlue
4th Place
Frontier
5th Place

Southwest

Southwest

AirTran

 

 

6th Place

 

 

 

American

American

US Airways

 

7th Place

 

 

 

United
8th Place
*Rankings determined by combining the airlines’ scores in all categories