As Media Habits Evolve, Yellow Pages & Search Engines Firmly Established As Go-To Sources for Consumers Shopping Locally

Press release from the issuing company

Tuesday, June 14th, 2011

As local search habits evolve, a comprehensive study of consumer preferences on local media shows that an integrated approach to local advertising incorporating both print directories and online search media is the best path for businesses hoping to ring up sales.

The "Local Media Tracking Study," which was conducted by Burke on behalf of the Local Search Association using an online panel (80 percent of respondents) and offline/telephone survey (20 percent), found that consumers use Yellow Pages and search engines most to find local businesses, outpacing other local media including social networks, magazines, newspapers, and promotional circulars/emails. Among local media, consumers consult 2 to 3 sources (2.2) when looking for information to buy a product or service locally.

"Local media trends give small businesses a good sense of where they should invest their limited advertising budgets," saidNeg Norton, president, Local Search Association. "We recommend an integrated approach that incorporates print and Internet solutions to reach local consumers."

Monthly vs. Annual Search Habits

More than 8 out of 10 people (84 percent) used either print or Internet Yellow Pages to find a local business in the last year and more than three-quarters (76 percent) used a search engine. The study found that 74 percent of U.S. adults used a print Yellow Pages directory to find a local business in the past year. Search engines reached 76 percent of consumer through the year, and 67% monthly.


Local Media Source

Used in the past year

Used in the past month

Yellow Pages (print & Internet)

84%

62%

Search Engines

76%

67%

Print Directories (Yellow Pages & white pages)

78%

55%

Print Yellow Pages

74%

49%

Internet Yellow Pages

57%

36%

Store Circulars, Email Promotions, or Coupons

68%

47%

Print White Pages

63%

36%

Newspapers

58%

36%

Internet Social Networks

32%

23%

Magazines

33%

17%



"These results indicate that as media habits continue to evolve, consumers are relying on a growing spectrum of platforms to search for local civic and business information," said Dr.Marc Rysman, associate professor of economics atBoston University. "Local businesses today will need marketing strategies that reach consumers wherever they search – whether it's in the print Yellow Pages, search engines or other local media."

"Consumers are using multiple media across print, digital, and mobile platforms for locating small businesses," said Norton. "Businesses should regularly review and update their websites and Internet Yellow Pages listings, as well as their Google Places pages, Bing Business Portal listings and other sources of information online to maximize search engine optimization and online integration. That's how you stay competitive."

Yellow Pages Remain Valuable Source of Quality Leads

Consumers say Yellow Pages are the most trusted, most accurate source they choose first when searching for local business information. Consumers also rate Yellow Pages as the first chosen, easiest and most convenient to access, and the source they find "best in class" for finding information on local businesses.

Local Search Media Attributes:


Statements

Yellow Pages
(print & Internet)

Print Directories

(print Yellow Pages & white pages)

Search Engines

Social Networks

Is the source I trust most for finding local business information

51%

45%

41%

1%

Is the most accurate source for finding local business information

53%

45%

39%

2%

Is the source I go to first for finding local business information

49%

45%

42%

2%

Is easy to access and convenient for finding local business information

52%

46%

39%

2%

Is the source that is "best in class" for finding local information

50%

44%

42%

2%


Historically consumers have turned to print Yellow Pages when they are ready to make a purchase. Nearly 8 in 10 (78 percent) print Yellow Pages lookups resulted in a purchase or purchase intent.

"Even as reach of search engines, Internet Yellow Pages and social networks continues to expand, print Yellow Pages continue to be strong in their ability to delivery quality sales leads," Norton said. "Many believe that social networks have a built-in trust factor because they generate referrals from people they know, but consumers by wide margins say that they trust most the local information provided by Yellow Pages and search engines. We'll continue to monitor for trends in this space as media further blur the lines between social and business listings."