About Mike Periu
Authored 2 articles.
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Customer Service Mistakes That Can Cost You Your Business
Features, October 20, 2011
There are certain behaviors, attitudes and actions that customers find really upsetting. Perceived slights on the part of a customer service representative can sometimes have significant repercussions for your business. So what is good customer service? Here are four mistakes that should raise a red flag and be dealt with immediately.
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A Revolution In Mobile Payments Is Underway—Are You Ready?
Features, October 11, 2011
The ability to pay for things with nothing more than your mobile device sounds very attractive. Initial attempts over the past several years to bring this technology to market have seen mixed results. But now, a slew of companies focusing on payments innovation have finally brought user-friendly, cost effective mobile payment technology to the market. Small businesses need to be prepared.