Melanie Hannasch:  Hi, my name is Melanie Hannasch.  I’m the Regional Marketing Manager for Mediacom in the Georgia region.  And today I wanted to take a little time and talk to you about the new service standards that Mediacom has set for itself when it comes to customer service and different service opportunities that we can offer our customers today.  We’ve recently taken a look at a lot of the information and feedback that we’ve gotten from customers.  And have listened to what they’ve had to say about our services that we provide.  And we now offer a lot of different solutions and options for our customers when it comes to service and products, and the availability of our technicians to service each individual area that we have.  We recently changed our money day back guarantee. 

We now offer a 90-day money back guarantee for our customers.  It used to be 30-day, so we’ve given them an additional 60 days to make a decision on whether they like our services or not.  Additionally, we offer up to 30 minute windows.  Meaning that customers can now select a window time of an appointment between 8-8:30 in the morning or 12-12:30 in the afternoon, so they know when we’re going to show up versus waiting for a four hour window between 8 and 12 or 12 and 5.  And that’s been a big complaint of cable as an industry in general, as far as waiting for an appointment window.  Additionally to those two service initiatives that we’ve begun, we’ve also added a night and weekend schedule for our technicians, so you can now schedule an appointment in the evening or on the weekend with us, where we did not offer that advantage before. 

Again, this has been an industry complaint where customers have to take time off from work to meet with us to be able to have their business or their home serviced.  So we’ve added those additional hours to meet the needs of our customers.  And these are just three of the options that we’ve added for our customers and tried to be more customer friendly as an industry, as well as a company.  If you’d like more information about any of the services that Mediacom can offer, or the new service advantages that we now offer our customers, please feel free to contact us at www.MediacomCable.com.