Mediacom Announces Significant Customer Service Enhancements
Press release from the issuing company
Monday, March 19th, 2012
Mediacom Communications Corporation today unveiled several major customer service enhancements designed to improve the overall Mediacom customer experience.
“We spent a lot time talking to people that live and work in the markets Mediacom serves about how we could improve the customer experience,” said Sue Misiunas, Mediacom’s Vice President of Operations for the Georgia Region. “We found that customers wanted appointments that fit easily within their busy lives and service technicians that they don’t have to wait on to arrive. In short, they wanted their interaction with Mediacom to be simple and easy.”
This high-quality feedback led Mediacom to introduce night and weekend appointments and 30-minute appointment arrival windows, explained Misiunas. Customers will now be able to schedule service calls when it is most convenient for them. Also, customers selecting the first appointment in the morning or afternoon can expect a Mediacom service technician to promptly arrive at their home within an agreed upon 30-minute timeframe, instead of the traditional 4-hour service window.
“In addition to expanding service hours and shortening appointment windows, we wanted to prove to our customers that we fully stand behind the products and services we sell,” continued Misiunas. “So we have also introduced a 90-day money back guarantee to give new customers the confidence that choosing Mediacom is the right decision.”
In the coming weeks, Mediacom customers will also notice a new uniform being worn by Mediacom’s front line employees.
“We believe this fresh new look will help convey a sense of consistency and professionalism to the customers we serve, and promote a spirit of teamwork and pride within our workforce,” concluded Misiunas.