Mid-Market Executives Increase Long-Term Investments Despite Economic Uncertainty

Press release from the issuing company

Tuesday, October 11th, 2011

Executives at three out of four mid-market companies are maintaining or boosting their long-term investments despite the U.S. economy's less than 1 percent growth rate during their first half of the year, according to a newDeloittesurvey. The Deloitte report,Mid-Market Perspectives: America's Economic Engine – Competing in Uncertain Times, also indicates a majority of respondents are forecasting growth in revenue (61.2 percent) and profitability (52.6 percent) in the year ahead.

"Major economic events, such as the downgrading of the U.S. debt rating, the European sovereign debt crisis and the volatility in global equity markets, have reduced optimism about the future of the economy among mid-market enterprises," saidTom McGee, national managing partner, Deloitte Growth Enterprise Services, Deloitte LLP. "However, the survey results provide compelling insights into what these executives are thinking and doing to maintain a competitive edge for their companies."

Nearly three quarters (70 percent) of respondents see productivity gains principally from their investments in business process automation, technology and strategic hiring, leaving them optimistic about revenue and profitability growth.

Technology Trumps Talent

The Deloitte survey shows that technology investments are playing an increasingly larger role in mid-market companies' bottom line. Business process automation and technology improvements are the two top contributing factors to the jump in mid-market productivity; new hiring ranked fifth overall.

Mid-market executives believe the technology driving increased productivity include business process automation (52 percent); data analytics and business intelligence (49 percent); and customer relationship management software (30 percent).

"Technology is on the mind of most mid-market executives," said McGee. "While 74 percent of respondents believe globalization is forcing U.S. companies to become more productive to stay competitive, 46 percent of companies are focused on higher value customers and getting more revenue per customer. Technology and applications such as data analytics can help businesses better understand customers, operate more efficiently and set themselves apart from the pack."

Cautious Hiring and the Need for Skilled Labor

Although 38 percent of companies agree that strategic hiring of new staff with specific skills offers a path to higher productivity, 47 percent of mid-market business leaders say it is difficult finding employees with the skills and education to become productive immediately. Despite the skilled labor conundrum, 44 percent of the respondents indicate that their companies are prepared to increase the size of their U.S. workforce and hire over the next 12 months.